Please feel free to contact us using the form below, or if you prefer you can send us an email at hello@thecardvault.co.uk.
Alternatively you can also reach out to us via the Live Chat located in the bottom right corner of the screen.
No matter the contact method you choose we will endeavor to get back to you as soon as possible!
Unfortunately there's no way to do this on the website itself. However
if you would like to make any adjustments to an existing order, please
get in contact with us and we'll help you make all the changes you need.
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We ensure that all our products are packaged suitably and efficiently to avoid any damages on transit. If you do receive an item that has been damaged in transit or wish to return an item for any other reason please contact us via email or live chat before shipping back the order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For more information please refer to our Returns Policy here.
Orders placed on working days before 2pm will be dispatched on the same
day. Anything placed after 2pm will be dispatched on the next working
day. Orders placed on weekends or bank holidays will be sent out on the
next working day.
Take a look through more frequently asked questions on our FAQs page here.
