General

There are a couple of ways to contact us. The quickest way to get in touch is by using the Live Chat feature in the bottom right corner of the screen. Just click on the icon and start chatting away to one of us.

If you don't want to use the Live Chat, head over to our Contact Us page and fill out the form. We'll get back to your email as soon as possible.

(Please note: we try to reply to these messages as soon as possible however we also work day jobs so our replies may not always be instantaneous.)

If you have ordered using a tracked shipping service, you will be able to track your order using the tracking number on Royal Mails website here or directly under your Card Vault account. (To create a free account click here. )

If you have ordered without a tracked shipping method, you will receive an email once your order has been dispatched and should receive your item/s within 1-2 working days (subject to Royal Mail delays).

Unfortunately there's no way to do this on the website itself, however if you would like to make any adjustments to an existing order, please do get in contact with us and we'll help you make all the changes you need.

All of our sealed product is sold in it's original packaging that we source from our suppliers. We do not sell any sealed product with noticeable tears or damage and we ensure that we package sealed product well enough to not get damaged in transit.

Our singles are sold in Near Mint condition. Near Mint condition cards show minimal to no wear from shuffling, play or handling and can have a nearly unmarked surface, crisp corners and unblemished edges outside of a few minimal flaws. A Near Mint card may have a tiny edge nick or a tiny scratch or two, but overall look nearly unplayed with no major defects or flaws. The acceptable range of cards within the Near Mint condition include both cards with no imperfections and cards with a few minor imperfections. Singles that are listed on The Card Vault and primarily pulled from packs that we open ourselves.

Payments

We accept lot's of different payment methods for the quickest, safest and easiest transactions. They include Visa, Mastercard, PayPal, Amex, Apple Pay, Google Pay, Shop Pay and Maestro.

Shipping

Singles - All singles will be sleeved, secured in a re-sealable bag and shipped in a padded envelope. Cards worth over £50p will also be sent in a toploader/card saver.

Sealed Product & Accessories - Sealed product will be wrapped in bubble wrap and and shipped within either a padded envelope or a suitable sized cardboard box.

We ensure that all our products are packaged suitably and efficiently to avoid any damages on transit. If you do receive an item that has been damaged in transit, please refer to our Returns Policy here. 

Orders weighing under 200 grams will cost £2.99 for Standard (2-4 Working Days) or £3.99 for Express (1-3 Working Days).


Orders weighing over 200 grams will cost £3.99 for Standard (2-4 Working Days) or £4.99 for Express (1-3 Working Days).

Shipping on orders over £75 are FREE! 🎉

Express shipping is sent using 1st Class Royal Mail services. These packages typically take between 1-2 days to deliver.

Standard shipping is sent using 2nd Class Royal Mail services. These packages typically take between 2-4 days to deliver.

(Please note: We are looking to expand our delivery services and options in the near future.)

Orders placed on business days before 12pm will be dispatched on the same day. Anything placed after 12pm will be dispatched on the next business day. Orders placed on weekends or bank holidays will be sent out on the next business day.

Click the link below to be taking to our Contact Us page.